How can I place my order?
You can easily choose the gift or décor you want on our website and add it to the cart.
We will contact you if further details are required.
You can indicate whether you want it delivered or if you want to pick it up. You can always contact us by phone, email, or through our social media platforms as well.
Do you sell uninflated balloons?
CloudPetal does not sell uninflated balloons. All our balloons and décor are sold complete and ready to be enjoyed immediately.
Do you offer delivery?
Yes, we can deliver within Windsor-Essex County, and Chatham-Kent, for a nominal
fee.
Am I able to customize my order?
Of course! Colours can be changed to anything you prefer, and personalization can be added to most balloons.
Is a deposit required?
Yes, a deposit is required for most items. Our items are made to order, and many are
personalized. Unfortunately, once they are made, we can’t just sell them to someone else.
What is your cancellation policy?
You can easily make changes or cancel your order up to 5 days prior to your scheduled delivery/pick-up date.
Delivery times can only be modified based on availability and must be done 5 days before the originally scheduled delivery.
If your order is not fulfilled due to an uncontrolled Force Majeure circumstance, a refund will be issued.
How long will my helium balloons last?
Float times vary by size, material, the environment they’re kept in and added weight such as vinyl decals, accents and custom colour balloons.
All our latex helium balloons are treated with Ultra Hi-Float to help extend their float time. If kept in a room temperature environment and out of direct sunlight, the balloons can float for a few days
up to a couple of weeks.
Once in your possession, please avoid having the balloons touch any surfaces – like the walls or ceiling – as sharp objects can easily puncture them. Helium balloons are more inflated to their maximum size to extend float time, therefore, more prone to popping vs.
air-filled balloons.
How can I prolong the life of my air-filled balloon décor/display?
Always keep air-filled balloon displays at room temperature and out of direct sunlight if possible. Balloons do not like the sun and heat – especially darker colours that absorb
the heat. We cannot guarantee the life of balloons in outdoor settings.
How are you being environmentally conscious running this type of business?
CloudPetal does not offer balloons for use in release. Our latex balloons are 100% biodegradable. Latex is harvested from latex trees using a process that does not require chopping the trees down. Even though our balloons are biodegradable, released balloons do eventually land and can be harmful to wildlife. When using foil balloons, we recycle when possible as they can last for months.